FAQ

Q: Do you ship worldwide?

We offer worldwide shipping . Wherever you are, we’ll do our best to get your Bonnie Studios piece to you. Delivery times: Europe ± 10 business days Worldwide ± 20 business days

Q: Can I return sale items?

Items that are custom-made (e.g., adjusted in length or specially modified upon request) cannot be exchanged or returned. Please note: Promotions such as Buy 2, Get 3 can be exchanged , as long as the items are returned in their original condition. For hygiene reasons, earrings cannot be returned if they have been worn.

Q: How are the pearls and corals made?

Coral The coral we use is deep-water coral. These coral communities differ from the well-known coral reefs. Deep-water coral is therefore not harmful to nature and sustainable. When the coral is harvested from the sea, it is initially white in color. We paint the coral in the most beautiful colors, so that it can ultimately be used for our unique goodies. Pearls Our pearls are cultured inside oysters, which makes each pearl unique. The difference in price of the pearls is due to the length of the breeding process. Smaller pearls require a shorter breeding period. For example, a baroque pearl has a duration of 3 to 4 years. Our pearls are also vegan, making them a perfect fit for our goodies.

HAPPY TO HELP

Shipping

What are the delivery times?

The Netherlands 1 a 2 business days.
Belgium, Luxembourg & Germany ± 5 business days
Spain | UK | Italy ± 5 business days
Europe ± 10 business days
World ± 20 business days

All pieces are made by hand with lots of love, care and time! Please allow 1-3 business days for product to be made before shipment. Pieces may appear differently from the items shown online.

My package is lost, what now?

Lost Packages: If your package gets lost in transit, we will do everything we possibly can to assist you. We are not responsible for packages once proof of delivery is generated.

Do you ship worldwide?

We offer worldwide shipping. Wherever you are, we’ll do our best to get your Bonnie Studios piece to you.

Delivery times:
Europe ± 10 business days
Worldwide ± 20 business days

Return policy

Can I return my item?

At Bonnie Studios we strive to make our customers happy.

You can return your order up to 14 days after receipt. If you use the right of withdrawal, the item must be returned in its original condition, i.e. unworn with packaging and packing slip.

STEP BY STEP PLAN FOR RETURNS

- Register your return via this digital return portal by entering your zip code and order number
- Answer the questions
- Choose shipping method

Can I return sale items?

Items that are custom-made (e.g., adjusted in length or specially modified upon request) cannot be exchanged or returned.

Please note: Promotions such as Buy 2, Get 3 can be exchanged, as long as the items are returned in their original condition.

For hygiene reasons, earrings cannot be returned if they have been worn.

Atelier

Do you have a lot of products in stock?

At our atelier, we don't believe in waste. That's why we've made it our mission to operate with a zero-waste policy, using every last scrap of fabric to create stunning designs that are as eco-friendly as they are stylish

What are the opening hours of the atelier?

We are open for you on appiontment. You can contact us at info@bonniestudios.com to make an appointment

I have a special request, what do I need to do?

Please send us an email of you have any request about resizing your goodie. We would love to help you to create the perfect fit for you.

How are the pearls and corals made?

Coral

The coral we use is deep-water coral. These coral communities differ from the well-known coral reefs. Deep-water coral is therefore not harmful to nature and sustainable. When the coral is harvested from the sea, it is initially white in color. We paint the coral in the most beautiful colors, so that it can ultimately be used for our unique goodies.

Pearls

Our pearls are cultured inside oysters, which makes each pearl unique. The difference in price of the pearls is due to the length of the breeding process. Smaller pearls require a shorter breeding period. For example, a baroque pearl has a duration of 3 to 4 years. Our pearls are also vegan, making them a perfect fit for our goodies.

From what material are the cotton bags?

Our Bonnie bags are made of eco- cotton linnen. Organic cotton is an eco-friendly fabric that's grown without using harmful pesticides, herbicides or chemical fertilizers. It's better for both you and the environment. Not only that, natural organic cotton is also highly absorbent, making it great at regulating moisture and heat.